Frequently Asked Questions

Check-in is from 3:00 PM to midnight. Check-out is by 12:00 PM.
Early check-in or late check-out may be arranged in advance, subject to availability.

Yes. You’ll receive detailed instructions before arrival. Entry is via a secure key box for smooth, contactless check-in.

In accordance with Japan’s Private Lodging Act, we are required to collect your full name, nationality, address and passport number. ID verification is also required prior to check-in.

High speed Wi-Fi / Air conditioning and heating / Smart TV / Mood lighting / Blackout curtains / Work desks in each bedroom / Washing machine and dryer / Hairdryer / Iron and ironing board / Quality linens and towels / Basic toiletries / Smoke detector / Fire extinguisher / First aid kit / Private outdoor terrace

Yes, each bedroom has a dedicated desk, and the living area offers flexible workspaces. High-speed internet is available throughout the home.

A baby crib is available upon request. Please let us know in advance.

Fully equipped kitchen / Refrigerator / Stove / Oven / Microwave / Rice cooker / Electric kettle / Cookware and utensils / Tableware and glassware / Dining table for six

Yes, you’ll find grocery stores, bakeries and cafés just a short walk away.

The house is in Nihonbashi Hamacho, a peaceful residential district in central Tokyo. It’s 5 minutes from Hamacho Station and close to Tokyo Station, Ginza and the Sumida River.

Hamacho Park, artisan cafés, local restaurants, bakeries and traditional stores are all within walking distance. The Metro Link E-Line free loop bus also connects you to nearby attractions.

• Haneda Airport: approx. 25 mins by car / 40 mins by train
• Narita Airport: approx. 60 mins by car / 90 mins by train

The house accommodates up to 6 guests — ideally 6 adults or 4 adults and 2 children.

No. Only registered guests are permitted to stay overnight. Daytime visitors are welcome, but we kindly ask that all overnight guests are approved in advance.

No. To respect our neighbours and the peaceful nature of the community, parties events and commercial use are strictly prohibited.

We’re sorry, but Nozomi House is a pet-free property. This helps us maintain a clean, allergy-friendly environment for all guests. Thank you for your understanding.

No. Smoking is strictly prohibited inside and outside the property, including the rooftop and terrace.

The house is professionally cleaned before and after your stay.

We kindly ask that you do not leave rubbish, boxes or luggage outside. In Tokyo, waste disposal is highly regulated and leaving items on the street is considered disrespectful. We will provide you with a map location of the correct rubbish dumping spot and the rubbish dumping schedule by the day.
(In Japan, each ward has designated days for different categories of rubbish. We kindly ask you to categorize and sort out your rubbish, then dispose the rubbish at the specified location on the correct day.)

If anything is damaged, please let us know as soon as possible so we can address it promptly. Replacement fees may apply for stained or broken items.

Yes. To protect the space and community, the following penalties may apply:
• Smoking: ¥30,000
• Extra overnight guests: ¥30,000 per person, per night
• Linen damage: ¥3,000 per set
• Towel damage: ¥1,500 per bath towel, ¥800 per smaller towel

Yes. The house is equipped with a secure lockbox for self check-in, smoke detectors, fire extinguisher and a first aid kit. We ask that all doors and windows be locked when you are away.

In Japan:
• Police: 110
• Fire/ambulance: 119
You’ll also find local emergency contacts listed in the house guidebook.

We are always happy to assist. You may contact WhatsApp or email us.
WhatsApp: +81-(0)70-1596-2888 or +84-(0)98-342-2888 
Email: nozomi.nihonbashi@gmail.com